Riverbank Medical Centre

Riverbank Medical Centre 2015-12-06 Person 3 5 0

Attentive. Hand to req.

Riverbank Medical Centre 2015-11-30 Person 2 5 0

As a working person, the telephone system just doesn't work for me at all. I've tried it twice now. I am a nanny looking after 3 young children. 13 hour days. The first time I missed the call as it came before 8:30 in the morning - earlier than I had expected. I arranged early school drop offs to be available by the 8:30 slot I had selected and I missed the call. Today I selected a later slot (11am) giving me Lee - way should I be called earlier or later but by 12:30 having had no call I had to ring the surgery to say I would have to cancel because of my work commitments, (I know it's stated that the time selected isn't necessarily going to be when you are rung but I did hope)..... it's just not possible or professional to be available all day waiting for a call at work and it's also not appropriate to have to discuss medical issues at work or in the street or wherever you happen to be...... Unfortunately my Doctor didn't get my message and continued trying me until 6pm - such a waste of her time. I am happy with a phone call but need an idea of what time the call will be, even a guide would help. I tried to plan it today around school drop off / nursery school drop off and lunchtime collection but to no avail. I do also wish appointments were still bookable with a straightforward call to the receptionists. The receptionist I spoke to sounded totally worn out and fed up - I also had to wait a long, long time in a queue on the phone - again not ideal when at work. My Doctor is wonderful but it's so tricky trying to co - ordinate speaking to her.

Riverbank Medical Centre 2015-11-06 Person 1 5 0

Trying to support a relative through very difficult circumstances via this surgery has been a nightmare. It is impossible to get theGP secretaries on the phone, the " call back" and phone consultation system is a nightmare if the patient has any sort of" issues" that make catching the call or speaking on the phone a problem. E mails /letters are not just not answered they are not even acknowledged. There has been no interest in or accomodation of the wider circumstances. The GP 's approach has been off hand , with no sense that they are interested in the patient. A set of test results went missing and despite weeks of nagging from me the surgery did nothing resulting in a delay of over 6 months for a hospital referral that was dependant on those results. Individual staff MAY well provide a good service but the overall operation is very poor and very frustrating.

Riverbank Medical Centre 2015-10-05 Person 2 5 0

Left on hold for 24 minutes then I hung up as it is very frustrating also being told my waiting time would be 1 minute! I then rung back and were the phone had been left of the hook it took me 14 times to get back onto the silly automated system again!!! yet again sat waiting for another 18 minutes!!! the doctors are 100% what anyone could wish for but the receptionists are absaloutly and utterly outrageous. I'm so discusted and angry that I'm so fed up of waiting on hold that I gave up waiting to benefit my own health because the receptionist are to lazy to answe the phone but the looks of things!!!!!! a big change needs to be taken before somthing serious happens because of these lazy people!!!!!!!!

Riverbank Medical Centre 2015-09-18 Person 2 5 0

Waited 8 hours for a call back which is totally unacceptable. This used to be a fantastic surgery ...... Sort out the problems with the appointment system this is not acceptable in the 21st century